Shipping Policy

At Zallya, we aim to deliver a smooth, transparent shopping experience. To offer competitive prices and reliable delivery, we ship from multiple warehouses around the world using cost-effective, trustworthy carriers. Please review our policy below for details on processing and delivery times.

 

1. Order Processing & Payment

  • Payments usually take 1–3 business days to be confirmed. Processing begins only after payment is verified.

  • Once confirmed, orders are typically processed within 1–3 business days. Please note that processing times may increase during peak seasons.


2. Shipping & Delivery

We use budget-friendly yet reliable shipping services to keep your costs low.

  • Standard Shipping (Free): Estimated delivery time is 10–25 business days after processing.
  • Tracking: Every order comes with a valid tracking number, sent via email once available. Tracking updates may take some time to reflect.

  • Split Shipments: Orders with multiple items may ship separately, depending on warehouse availability. You might receive multiple tracking numbers.

  • Delays: Delivery times are estimates. Delays may occur due to customs, carrier issues, or local holidays. We appreciate your understanding.

Note: We don’t operate from centralized warehouses like large retailers. This allows us to keep prices low but may result in slightly longer delivery times.

 

3. Delivery Guarantee & Insurance

  • If your order hasn’t arrived within 60 days of shipment, you are eligible for a full refund.

  • We follow carrier policies and timelines, which may vary.

  • In case of unexpected delays, we’ll notify you via email with available updates.


4. Address Accuracy & Delivery Issues

  • Please ensure your shipping address is correct at checkout. We are not responsible for incorrect or undeliverable addresses.

  • If tracking shows “delivered” but you haven't received your item, check with your local post office and neighbors first.

  • For any issues, contact us before opening a dispute with your payment provider. We're here to help!


5. Contact Us

For shipping questions or support, reach out to:

📩 Email: contact@zallya.com

Thank you for choosing Zallya — we appreciate your trust and patience while we ensure your order gets to you safely!