Shipping Policy

At Zallya, we aim to deliver a smooth, transparent shopping experience. To offer competitive prices and reliable delivery, we ship from multiple warehouses around the world using cost‑effective, trustworthy carriers. Please review our policy below for details on processing and delivery times.

By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping Policy. These guidelines are designed to keep expectations clear and ensure the best possible delivery experience for everyone.

 

1. Order Processing & Payment

1.1. Payments usually take 1–2 business days to be confirmed. Processing begins only after payment is verified.

1.2. Once confirmed, orders are typically processed within 2–4 business days as part of our standard logistics workflow. Please note that during peak periods such as Christmas, year‑end seasons, public holidays, or high‑demand promotional events, processing times may be extended due to increased order volume and operational constraints.

1.3. After the order processing has been completed, we are no longer able to cancel the purchase or make changes to the items, as the order has already been forwarded to our logistics system for shipment.

1.4. Once an order has been shipped, cancellation is no longer possible. We are unable to intercept, modify, or stop shipments already in transit. If the customer chooses to withdraw from the purchase after shipment, the order must first be delivered. The customer may then request a return in accordance with our Refund Policy. In cases of withdrawal or change of mind, return shipping costs are the sole responsibility of the customer.

1.5. Payment Verification & Risk Orders: In cases where an order is flagged as potentially high-risk or where payment verification cannot be clearly confirmed, Zallya reserves the right to contact the customer to request additional information for security and fraud prevention purposes. If the customer does not respond within a reasonable timeframe or if payment verification cannot be completed, the order may be canceled and fully refunded to the original payment method.

 

2. Shipping & Delivery

We partner with cost-effective and dependable shipping services to provide reliable delivery while keeping prices accessible.

Delivery timeframes begin after the order processing period has been completed, not from the purchase date.

2.1. Standard Shipping (Free): Estimated delivery time is 7-14 business days after processing (Business days do not include weekends or public holidays).

2.2. Tracking: Every order includes a valid tracking number, which is sent via email once available to the email address provided at checkout. If you have not received the email, please check your spam, promotions, or other inbox folders.

2.3. Split Shipments: Orders with multiple items may be shipped separately due to warehouse availability or item size. As a result, you may receive more than one tracking number for a single order.

2.4. Multi-Stage Shipping & Last-Mile Delivery: In many cases, international shipments are completed in two stages. The initial leg of the delivery is handled by an international carrier, followed by a local postal service or last-mile carrier in the destination country, which completes the final delivery.

When the shipment reaches the destination country, the tracking number may be updated or replaced with a local last-mile tracking code. In such cases, there may be a short delay of several days before tracking updates become visible in the local carrier’s system.

These delays are normal during the handover between carriers and do not indicate that the shipment is lost or stopped. We recommend allowing additional time for tracking updates once the package has arrived in the destination country.

2.5. Delays: Delivery times are estimates and may be affected by customs procedures, carrier issues, local holidays, peak periods such as Christmas and year-end seasons, adverse weather conditions (including storms, floods, snow, or other severe weather events), natural disasters, strikes, or other force majeure events that may cause delays beyond our control. We appreciate your understanding.

Important Notes: The delivery timeframe provided is an estimate based on the majority of our completed deliveries. Actual delivery times may vary and can be shorter or longer depending on the destination.

Shipments to remote or rural areas may require additional transit time due to local logistics limitations. Delivery timelines may also be affected by customs procedures and clearance processes, which are determined by local authorities and are outside of our control.

We don’t operate from centralized warehouses like large retailers. This allows us to keep prices low but may result in slightly longer delivery times.

 

3. Delivery Guarantee & Insurance

3.1. If your order hasn’t arrived within 60 days of shipment, you are eligible for a full refund.

3.2. Orders that are still within the estimated delivery timeframe are not considered lost and are not eligible for refunds while in transit. During this period, shipments may experience delays due to peak seasons, carrier backlogs, customs procedures, weather conditions, or other logistical factors as described in this policy.

Refund requests can only be initiated after the package has been delivered or officially confirmed as lost by the carrier. For more details, please refer to our Refund Policy page.

3.3. In cases where a shipment is officially confirmed as lost by the carrier before final delivery, we will arrange a replacement shipment at no additional cost to the customer.

3.4. We follow carrier policies and timelines, which may vary.

3.5. In case of unexpected delays, we’ll notify you via email with available updates.

4. Address Accuracy & Delivery Issues

4.1. Please ensure that your shipping address is entered correctly and completely at checkout. The customer is fully responsible for providing an accurate and complete delivery address.

This includes clearly specifying all address details and complements, such as apartment number, unit, floor, block, suite, building name, or any other information required for proper delivery. 

Providing only a number in the address complement field without indicating whether it refers to an apartment, unit, or other designation may result in delivery failure.

In cases where an incorrect, incomplete, or unclear address is provided, the customer must contact the local postal service or last-mile carrier directly by phone to attempt delivery resolution.

4.2. If we identify that the shipping address provided is incorrect or incomplete, we will contact the customer by email to confirm the correct information. The order will only be dispatched after the customer has confirmed the address details.

4.3. If tracking shows “delivered” but you haven't received your item, check with your local post office and neighbors first.

4.4. For any issues, contact us before opening a dispute with your payment provider. We're here to help!

 

5. Customer Responsibilities & Delivery Conditions

5.1. Delivery Availability: Customers are responsible for ensuring that someone is available to receive the delivery at the provided address or that a secure mailbox, reception area, or authorized location is available for package drop-off, in accordance with local carrier practices.

5.2. Failed Delivery & Pickup Procedures: In cases where delivery cannot be completed due to recipient unavailability, incomplete address details, restricted access (such as gated buildings, apartments, blocks, or floors not clearly specified), or similar issues, the shipment may be held at a local pickup point or postal facility for recipient collection.

Most carriers allow a pickup period of up to 3 business days before the package is returned or further delivery attempts are discontinued.

If a shipment is returned to the sender due to delivery failure, unclaimed pickup, or address issues, the customer may be responsible for reshipping costs or return handling fees, in accordance with our Refund Policy.

5.3. Delivery Notifications & Instructions: When applicable, delivery or pickup instructions will be sent via email. If you do not receive this information, you may contact us for assistance.

5.4. Address Changes & Carrier Authority: Please note that carriers often do not allow sellers or senders, including us, to request address changes after shipment. Only the recipient is authorized to request delivery updates, address corrections, or pickup arrangements directly with local postal service or last-mile carrier responsible for the final delivery stage in the destination country.

5.5. Contact Phone Number Requirement: It is extremely important that customers provide a valid and reachable phone number at checkout. Carriers may attempt to contact the recipient in case of delivery issues. Failure to provide a valid phone number may result in delivery delays or unsuccessful delivery attempts, for which we cannot be held responsible.

5.6. Customs Duties & Import Taxes: Customers are responsible, where applicable, for any customs duties, import taxes, VAT, or fees imposed by local authorities in the destination country. Failure to pay such fees may result in delivery delays, return of the shipment, or disposal by customs authorities, for which we cannot be held responsible. Delays or delivery failures resulting from unpaid customs fees are not considered carrier loss.

 

6. Contact Us

For shipping questions or support, reach out to:

📩 Email: contact@zallya.com

Thank you for choosing Zallya — we appreciate your trust and patience while we ensure your order gets to you safely!