Shipping Policy

At Zallya, we aim to deliver a smooth, transparent shopping experience. To offer competitive prices and reliable delivery, we ship from multiple warehouses around the world using cost‑effective, trustworthy carriers. Please review our policy below for details on processing and delivery times.

By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping Policy. These guidelines are designed to keep expectations clear and ensure the best possible delivery experience for everyone.

 

1. Order Processing & Payment

1.1. Payments usually take 1–2 business days to be confirmed. Processing begins only after payment is verified.

1.2. Once confirmed, orders are typically processed within 2–4 business days as part of our standard logistics workflow. Please note that during peak periods such as Christmas, year‑end seasons, public holidays, or high‑demand promotional events, processing times may be extended due to increased order volume and operational constraints.

1.3. After the order processing has been completed, we are no longer able to cancel the purchase or make changes to the items, as the order has already been forwarded to our logistics system for shipment.

 

2. Shipping & Delivery

We partner with cost-effective and dependable shipping services to provide reliable delivery while keeping prices accessible.

Delivery timeframes begin after the order processing period has been completed, not from the purchase date.

2.1. Standard Shipping (Free): Estimated delivery time is 7-14 business days after processing (Business days do not include weekends or public holidays).

2.2. Tracking: Every order includes a valid tracking number, which is sent via email once available to the email address provided at checkout. If you have not received the email, please check your spam, promotions, or other inbox folders.

2.3. Split Shipments: Orders with multiple items may be shipped separately due to warehouse availability or item size. As a result, you may receive more than one tracking number for a single order.

2.4. Delays: Delivery times are estimates and may be affected by customs, carrier issues, local holidays, or peak periods such as Christmas and year-end seasons, when higher shipping volumes can cause delays beyond our control. We appreciate your understanding.

Important Notes: The delivery timeframe provided is an estimate based on the majority of our completed deliveries. Actual delivery times may vary and can be shorter or longer depending on the destination.

Shipments to remote or rural areas may require additional transit time due to local logistics limitations. Delivery timelines may also be affected by customs procedures and clearance processes, which are determined by local authorities and are outside of our control.

We don’t operate from centralized warehouses like large retailers. This allows us to keep prices low but may result in slightly longer delivery times.

 

3. Delivery Guarantee & Insurance

3.1. If your order hasn’t arrived within 60 days of shipment, you are eligible for a full refund.

3.2. Orders that are still within the estimated delivery timeframe are not considered lost and are not eligible for refunds while in transit. During this period, shipments may experience delays due to peak seasons, carrier backlogs, customs procedures, or other logistical factors previously outlined in this policy. Refund requests can only be initiated after the package has been delivered or officially confirmed as lost by the carrier. For more details, please refer to our Refund Policy page.

3.3. In cases where a shipment is officially confirmed as lost by the carrier before final delivery, we will arrange a replacement shipment at no additional cost to the customer.

3.4. We follow carrier policies and timelines, which may vary.

3.5. In case of unexpected delays, we’ll notify you via email with available updates.

4. Address Accuracy & Delivery Issues

4.1. Please ensure that your shipping address is entered correctly at checkout. The customer is fully responsible for providing an accurate and complete address. In cases where an incorrect or incomplete address is provided, the customer must contact the local postal service directly by phone to attempt delivery resolution.

4.2. If we identify that the shipping address provided is incorrect or incomplete, we will contact the customer by email to confirm the correct information. The order will only be dispatched after the customer has confirmed the address details.

4.3. If tracking shows “delivered” but you haven't received your item, check with your local post office and neighbors first.

4.4. For any issues, contact us before opening a dispute with your payment provider. We're here to help!

5. Contact Us

For shipping questions or support, reach out to:

📩 Email: contact@zallya.com

Thank you for choosing Zallya — we appreciate your trust and patience while we ensure your order gets to you safely!